Jaunter was established with the ambition of being more than just a brand, but rather a name that provides quality goods for everyday use. Our story began with one product - a minimally designed wallet that was for everyday use but still lightweight, compact, stylish, and made with the highest quality materials available. Since then, we've expanded our collection and introduced the Turbine Torcher in the Spring of 2020.
Throughout our journey, we've discovered key values that bring together our customers and brand. We deeply value design and modernism. Since we do not operate a traditional brick-and-mortar store, our business carries forward all of the savings onto our customers by aiming to provide them access to pricing without high markups. We've taken it upon ourselves to support small businesses with our network of international vendors from all around the world. Each product we bring into our store is rigorously tested to make sure it meets the needs of our customers.
OFFICIAL COUNTERFEIT EDUCATION, AWARENESS & PROTECTION
As a premium global brand, we are the pioneers of the official Turbine Torcher™️ that is wildly popular around the world. Counterfeiters try to benefit from our popularity by fooling customers into purchasing fake products or no products at all. We combat counterfeiting to safeguard our relationship with you and give you the best possible experience.
We currently have no distributors and are the sole designers, manufacturers and retailers of our product ranges. Aside from our official store, any other websites (including Amazon) do NOT sell the authentic Turbine Torcher™️.
At Jaunter, our goal is to offer you the best shipping options, no matter where you live.
Our time frame once the order is placed:
1. Processing Time:
Processing time takes 2-3 business days after Jaunter receives the order and the payment.
- For all leather items: We design, hand-cut, and hand-tool our goods in our studio. All items are made to order. Please allow a lead-time between 12-14 business days.
- For all other curated items: 2-3 business days
2. Shipping Time:
Jaunter relies solely on our logistics partners. We do our best to ship out your items as fast as we can. However, due to unforeseen delays, some orders may take longer.
Our items are worth the wait! International delivery can take anywhere from 2-3 weeks to be delivered to your destination.
Canada and Other Countries:
Shipping to Canada and other countries except the US may incur any applicable taxes. Additionally, Duties & Taxes may apply. The taxes and duties levied on imported goods is up to the discretion of the customs agent in the country of importation. Jaunter is not liable for any import fees, duties, and/or taxes that may apply.
What you can expect:
- After processing and leaving the warehouse, your package will be turned over to our logistics partners.
- U.S. orders are shipped by USPS or E-packet, a U.S. Postal Service product.
- International customs delays can happen! Should this happen to you, please expect possible delays. Please note that this is not included in Jaunter's overall lead time as this is beyond our control.
- Longer shipping times may vary depending on your address, and availability of shipping couriers in your location.
- Shipping delays can happen too! For reasons beyond Jaunter's control, some packages may take longer to arrive to your destination.
- Jaunter will regularly send you updates about your order through your provided email address. Don't forget to leave us your full contact details!
- Jaunter is always happy to help you track your package! Email us at firstname.lastname@example.org
- To track your package with ease, we recommend to use Parcels App or 17track
Our Return Policy:
Jaunter has a strict 30-day policy for any and all returns/exchanges. The customer must send an official ticket inquiry within the period stated to be eligible to claim Jaunter's Return/Exchange Policy. Should the 30 days pass since receipt of item/s according to the tracking number provided to the customer by Jaunter, the policy shall be deemed null and void.
Item/s in question for return/exchange must be unused, sealed, in the same condition and packaging upon receipt of the package. Customers must return the original packaging and shipping label of the item.
Jaunter reserves the right to refuse the request for return/exchange/refund if it is found that the item in question was damaged due to customer misuse or error.
Terms & Conditions for Returns:
• Return is subject to a 30% restocking fee of the item/s.
• The customer will shoulder all fees concerning shipping.
• The customer must provide Jaunter with a valid tracking number through our email: email@example.com
• The refund will be processed within 10-14 working days after confirmed receipt of the returned item/s in our warehouse.
• The customer is responsible for tracking the package. The refund will not be processed if the package does not arrive in one of our international warehouses.
• Should the item/s for return cost over $50, it is recommended to use a trackable shipping service and/or purchasing shipping insurance. Jaunter cannot guarantee that we will receive the returned item.
Partial Refund & Store Credit Policy:
• Item/s not in its unused and original condition.
• Item/s damaged or with incomplete parts for reasons not due to Jaunter's error
• Item/s returned to sender due to inability to be delivered. Shipping cost will be deducted from total refund balance. Refund processing will begin once the package has been received by our warehouse.
Item/s purchased with the following:
• Gift cards
• Discounted items
• Promotional codes
Item/s that fall under the following categories:
• Proven attempt of delivery of package resulting in failure due to misinformation given by customer (e.g. incorrect/incomplete address)
• Jaunter relies solely on information given by the customer, and trusts that all information provided is true and accurate. Jaunter shall not be liable for inability to deliver any and all packages due to incorrect shipping information provided by the customer.
• Item/s returned to sender due to inability to be delivered
• Jaunter relies solely on information given by the customer, and trusts that all information provided is true and accurate. Jaunter shall not be liable for inability to deliver any and all packages due to incorrect shipping information provided by the customer.
• Lost/stolen packages since receipt of item/s according to the official tracking number provided
• Change of mind without any factory defects/damage to the item/s
• Damaged item/s due to customer misuse
• Misinterpretation of product listing despite clear indications for regular priced items
• Only orders that have not been processed can be cancelled.
• Jaunter can no longer cancel an order once the package has been processed and shipped.
• Change of mind is not valid for cancellation once order has been processed/shipped.
• Jaunter relies solely on our logistics partners. Logistical delays are beyond Jaunter’s control; some orders may experience minor delays due to the shipping address/location. Jaunter cannot cancel an item due to delayed shipment.
Process for Return:
Review the refund policy to determine eligibility of item/s.
Step 1: Send us an email stating item/s subject for Refund/Exchange at firstname.lastname@example.org
Step 2: Please await confirmation of the refund amount that the item/s qualify for (depending on reason for return, and item/s in order).
Step 3: Jaunter will provide the return address and shipment labeling instructions. This step is necessary!
Step 4: Please ship the item subject for return/exchange at your own cost. We cannot cover the cost of the return shipping nor provide pre-paid labels. Kindly print out the order confirmation email and include it in the return package.
Step 5: Notify us via email at email@example.com that you have accomplished steps 1 through 5 and provide us with the shipping company used and tracking number (very important!)
Step 6: Jaunter will process the refund/return within 10 business days after receiving the returned items.
Refunds (if applicable)
Once the package subject for return has been received and inspected, Jaunter will send a notification through email regarding approval or rejection. Jaunter reserves the right to refuse the request for return/exchange/refund if it is found that the item in question was damaged due to customer misuse or error.
Should the refund be approved, it will be processed through the original method of payment. Processing will depend upon the method of payment's service provider.
Late or Missing Refunds (if applicable)
Please expect your refund after 10 business days. Should a delay occur, kindly contact your method payment's service provider. It could take some time before your refund is officially posted.
Should a delay persist after contacting your bank, please contact us again through email.
Sale Items (if applicable)
Only regular priced items are eligible for refund. Unfortunately, sale/discounted items cannot be refunded, and are subject to Final Sale.
Exchanges (if applicable)
Jaunter can only replace items that are proven defective and/or damaged, and proven unused and in its original state and packaging. Please send us an email at firstname.lastname@example.org with attached proof and the following details:
Name and email address used in transaction
Sufficient pictures showing the defective and/or damage item/s
Complete video of the defect/damage
A clear picture of the shipping label and original packaging
This website is operated by Jaunter. Throughout the site, the terms “we”, “us” and “our” refer to Jaunter. Jaunter offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Jaunter, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Jaunter and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at email@example.com.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org or by mail using the details provided below:
[Re: Privacy Compliance Officer]
Jaunter Co., 1550 South Gateway Rd., Unit 307, Mississauga ON L4W 3G6, Canada
For a collaboration please contact: email@example.com
If you have a cool store and want to sell our products get in touch: firstname.lastname@example.org
1. What is the difference between processing time and estimated shipping time?
Processing time is the amount of days it takes our team to complete your order on our end. As we work with several partners, our standard lead time is approximately 2-3 business days. Our announcement bar keeps customers updated on surges and delays. We process orders between Monday to Friday between the hours of 7:00 AM - 12:00PM EST.
Estimated shipping time is the delivery window in which you should expect to receive your item. As we work with several logistic partners, there are possibilities of delays which are beyond our control. We apologize in advance for this.
2. I can’t seem to track my package. Where is it?
If you have recently received your tracking number via email or by SMS, please wait for at least 3 business days for the tracking details to be updated. We primarily use USPS and/or ePacket to provide quick, effective, and efficient shipping for most of our orders. We highly recommend you use ParcelsApp to further track your order.
3. Why is it taking so long for my package to arrive?
We strongly advise that you check the estimated shipping time provided in your order confirmation email. If you cannot find this email, please check your spam/junk folder. Our goal is to have your goods delivered within the window we provide, however unexpected events with our shipping partners can occur which are beyond our control. Once your order is processed, our logistics partners’ pick up your item from our warehouse and on the way to you!
4. My lighter doesn't have any fluid/butane.
Due to shipping restrictions, our lighters are shipped with an empty tank.